Frequently Asked Questions
Everything you need to know about your Anya Hindmarch order
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be returned in their original, unused condition with all security tags and packaging intact.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery.
Can I personalize my Anya Hindmarch bag?
We offer bespoke services and personalization on select items. Please visit our 'Bespoke' section or contact our customer service team for specific customization requests.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How should I care for my leather products?
To maintain the quality of your leather items, avoid exposure to direct sunlight and moisture. We recommend using a specialized leather conditioner and storing them in the provided dust bag.